Booking information

Rates and payment

• Rates are per day based on two guests sharing the apartment.
• The supplement for each additional guest is €20 per night.
• The local tourist tax is € 1.90 per person/day for guests aged 14 and over and is payable a few days before arrival together with the balance.
• A 10% supplement applies for stays of less than 4 nights.

We offer a 10% discount on bookings of 10 or more days. Bookings are confirmed upon receipt of a 20% deposit. The remaining amount is to be settled by bank transfer no later than 5 days prior to arrival.

Children’s discounts

• 0-2 years: no charge
• 3-6 years: €10 per day
• 7-13 years: €15 per day

Cots and high chairs for babies are available on request.

Complimentary amenities

Our holiday apartments are equipped with everything you need for your stay.

• Final cleaning (The final cleaning is included in the price, provided our guests leave the kitchen clean. Otherwise we charge 50 € for the extra work of the cleaning staff.)
• Bed linen, hand and bath towels and tea towels (change of towels available on request at no charge)
• Dishwashing liquid, cleaning products and toilet paper
• Electricity and heating costs are included in the price
• Complimentary cleaning service once a week, on request
• Digital holiday guide on smartphone or tablet
• Free Wi-Fi: Unlimited surfing: complimentary Wi-Fi is available in all our apartments.
• Cots and high chairs for babies are available on request.
• Free parking in Gerharts subject to availability (must be reserved before arrival)
• Ski room with ski boot dryer
• Lockable boxes for sports equipment such as mountain bikes, golf bags etc. (must be reserved in advance)

Free Wi-Fi

Unlimited surfing: complimentary Wi-Fi is available in all our apartments.

SPECIAL FOR COVID

Should the arrival not be possible within Covid due to valid reasons (in case of travel warning or confirmed Covid infection) the following cancellation conditions apply:

• Up to 7 days before arrival date: cancel free of charge
• Up to 1 day before arrival: rebook free of charge to another period (until 31.12.2022)

Otherwise, our cancellation conditions continue to apply:

Cancellation policy

The Italian Consumer Protection Code does not provide for the right of cancellation of holiday bookings. Nevertheless, we allow cancellations subject to the following conditions:

• Up until 2 weeks before arrival: no charge
• 2 weeks to 4 days before arrival and in the event of early departure: 70% of the booking price per apartment
• from 3 nights before arrival: 100% of the booking price per apartment

These conditions apply regardless of whether the apartment is re-let, in part or in full, after cancellation.

Travel insurance

We recommend taking out travel insurance to cover any fees that may arise in the event of booking cancellation. You can insure your holiday by visiting this link

Info

Arrival and departure

The apartments are available from 15.00 on the day of arrival until 10.00 on the day of departure. We regret that we cannot guarantee the choice of a specific apartment number or floor at the time of booking.

24-hour online check-in

Once your payment has come through, you will receive an e-mail with a link to the online check-in procedure. This way, you can check in from the comfort of your home.

Digital check-in with contact-free technology

• You will receive the access code for the front door and garage (if booked) via e-mail when your booking is confirmed.
• Enter the access code on the panel by the front door or garage door.
• There are lockers in the Check-In Area (-1), which are also opened using the same code.
• The key card for your apartment is inside the relevant locker.
• On departure, please leave the key card in the apartment and close the door.

Alternatively, you can open the doors at Gerharts using your mobile phone (NFC technology)

The apartments are available from 15.00 on the day of arrival until 10.00 on the day of departure. We regret that we cannot guarantee the choice of a specific apartment number or floor at the time of booking.

Parking

There are a limited number of free parking spaces available on request; for this reason we kindly ask you to reserve your parking space in advance. From the garage, the lift takes you directly to your apartment.

So that you can enjoy Brixen on the last day of your holiday, you are welcome to leave your car in the garage until 3 pm on the day of departure.

More parking is available in the nearby multi-storey car park (€25 per day, a 3-minute walk away) or in the car park in the southern part of town (Max Disco car park, free of charge, a 15-minute walk away)

Dogs on holiday

Ihr Dogs are welcome here at Gerharts! You can bring your four-legged friend by prior arrangement. To guarantee that your dog also has a pleasant stay, please remember to bring a blanket or basket and his/her favourite food. We charge a pet supplement of €20 per night.

BrixenCard

All our guests receive a complimentary BrixenCard for the duration of their stay. Benefits include free travel on public transport everywhere in South Tyrol, one daily free return ticket for the Plose lift, free entry to the Acquarena water park, free entry to around 90 museums in South Tyrol, and more.